Embershroud
WishlistSoon

Legal

Embershroud Terms of Service

Version 1.0 - Last updated: 13 July 2026. When this document changes, the new version and date appear here and earlier versions remain available on request.

These terms are a contract between you and Iterative Studios AB for the Embershroud game and its online service. You accept them when you affirmatively accept them in the game or account flow; during pre-release phases before that flow exists, you accept them by installing or playing after receiving them with your playtest invitation. If you do not accept them, do not use the service. They sit alongside the game privacy policy and the terms of the store platform you play through; the website terms cover embershroud.com separately.

Who we are

Iterative Studios AB, a limited company registered in Sweden
Organisation number: 559392-0605
Email: [email protected] - or the contact form

Some words we use

  • Service - the Embershroud game client, game servers, and account systems, together.
  • Store Platform - the store you play through: Steam on PC, and the Apple App Store or Google Play on mobile when those versions are available.
  • Cinder - the premium in-game currency.
  • Virtual Items - characters, items, currencies, entitlements, and other in-game features tied to your account.
  • User Content - things you author in the service: names, chat messages, guild details, shared build blueprints, and similar.
  • Playtest - any pre-release phase such as a closed alpha or beta.

1. Your license

We grant you a personal, non-exclusive, non-transferable license - terminable as set out in these terms - to install and play Embershroud for your own entertainment. The game software, server technology, databases, art, and associated trademarks are owned by or licensed to Iterative Studios AB. You retain any rights you have in your own User Content (section 6). Except as this license allows or applicable law permits, you may not reproduce, distribute, publish, or create derivative works from the game. Third-party open-source components are covered by their own licenses, listed in the client's notices.

2. Your account and age

You sign in through your Store Platform. You are responsible for the security of your device and platform account, and for what happens through your Embershroud account.

You must be at least 13 years old to use the service, and you must also meet any higher minimum age required in your country or by your Store Platform. If you are below the age at which you can independently enter this contract where you live, your parent or legal guardian must review and accept these terms for you, and purchases by minors require whatever authorisation applicable law and the Store Platform's rules demand.

3. Fair play - what you may not do

Embershroud's competition depends on everyone playing the same game. You may not:

  • modify or adapt the game client, game state, or game data, or interfere with the client's integrity measures;
  • connect to the online service through anything other than the official game application or interfaces we officially provide;
  • reverse engineer, decompile, or disassemble the game or probe its protocols, except to the narrow extent applicable law permits despite this clause;
  • use automation that performs gameplay decisions or actions without equivalent contemporaneous input from you, repeats actions to farm progress, or provides an unfair competitive advantage. Accessibility tools and ordinary input remapping that do not automate gameplay are fine, unless we tell you otherwise for a specific competitive mode;
  • knowingly abuse bugs or exploits for advantage. Discovering or accidentally triggering a bug is not a breach - knowingly repeating, concealing, sharing, or profiting from one is. Report what you find via the contact form or Discord, and good-faith reports will never be treated as a violation by themselves;
  • manipulate leaderboards, competitions, or match results, including by using multiple accounts or coordinating accounts for that purpose (owning more than one platform account is not itself a violation - using them to manipulate competition is);
  • buy, sell, trade, or transfer accounts, characters, items, or Cinder for real money or anything of value outside the game ("RMT");
  • use multiple devices to access the same account simultaneously;
  • harass, threaten, or defraud other players, impersonate others, or post unlawful, hateful, or sexually exploitative content in chat, names, or any other player-authored surface.

4. Enforcement and appeals

The server is authoritative and we log what we need to keep the game fair. Depending on severity we may warn you, remove offending content or names, invalidate affected leaderboard entries or rewards, temporarily suspend your account or device, or permanently ban it. Where a violation involved fraud or RMT we may also adjust or remove wrongly obtained items or currency.

When we act against your account we tell you, where reasonably possible and legally permitted, what category of rule was violated, what action was taken, and for how long - without exposing anti-cheat methods or other players' data. Automated systems may detect and flag suspicious activity or filter chat, but permanent bans and other decisions with similarly significant effects are reviewed by a person. We may apply urgent temporary restrictions before full review where needed to protect players or the service. Appeals are free: use the contact form, and where practical your appeal is reviewed by someone other than the original decision-maker. If an appeal succeeds, we reverse the sanction and restore what is technically restorable. We report content to authorities where the law requires it.

5. Virtual items and Cinder

Cinder and Virtual Items are licensed features of the service. They are not money: they are not redeemable for cash, not transferable outside the game's own systems, and not legal tender - though this does not reduce the consumer rights attached to what you paid for. Cinder does not expire.

Purchases are made through, and processed by, your Store Platform, which is the merchant of record and handles payment and refunds under its own terms; statutory consumer rights, including any withdrawal rights that apply to digital content in your country, are unaffected. Refund requests go to the Store Platform; contact us too and we will help within the platform's rules. Prices may vary by region and may change - price changes apply to future purchases only and never alter a completed transaction.

If a purchase is refunded or charged back, we remove the entitlement that purchase granted and deduct the corresponding Cinder from your unspent balance only - a refund never puts your account into debt. If your unspent balance does not cover it (for example because the Cinder was already spent, including into communal features such as server blessings), the remainder is not collected from you; repeated patterns of refund abuse are instead handled under section 4.

6. Your content

You retain your rights in your User Content. So the service can function, you grant us a non-exclusive, worldwide, royalty-free license to host, reproduce, cache, transmit, display, technically adapt (for example reformatting), moderate, and make your User Content available through the service's features - including to other players where the feature shares it (chat, guilds, shared blueprints) and to the service providers who run our infrastructure. This license lasts while the content or your account exists, and continues only as needed for backups, legal evidence, and copies already legitimately shared with other players; deleted content may persist briefly in backups before expiring. We will not use your User Content in marketing without asking you separately. If you believe content in the game infringes your rights, contact us via the contact form.

You are responsible for what you post, and section 3's conduct rules apply to all of it.

7. Playtests and early phases

During Playtests: features are incomplete and will change; balance values are experimental; availability is not guaranteed; and characters and progress may be reset or wiped between phases. Your invitation states whether a specific test is confidential and whether streaming or screenshots are allowed. You grant us a non-exclusive, perpetual, worldwide, royalty-free right to use feedback you give us about the game, without compensation - this covers your suggestions about the game, not ownership of your unrelated ideas.

8. Updates and changes to the game

Embershroud is an online, actively developed game. We update it regularly - updates may be required to keep playing - and we change it for reasons such as: security and abuse prevention; legal or platform requirements; bug fixes and technical compatibility; maintaining performance and availability; adding, improving, or retiring features in active development; gameplay balance, economy integrity, and fair competition; and preventing fraud, exploits, or harm.

Ordinary balancing and content rotation happen continuously and without notice - that is the nature of the game. For changes that materially and negatively affect paid functionality, you receive the information, notice, and remedies - including, where applicable, a right to terminate - that consumer law in your country provides for continuously supplied digital services. We will always make clear what a purchase contains before you pay. Maintenance and unplanned outages happen; we aim for reliability but do not guarantee uninterrupted availability.

9. Service lifetime

Embershroud requires our online service to play. If we ever permanently discontinue it, we will announce the shutdown at least 90 days in advance in the game and on this website, and we will stop selling Cinder and paid offers no later than that announcement. A shorter notice period applies only in the narrow case that continuing to operate for 90 days is unlawful, insecure, or genuinely impossible - and even then we give as much notice as we can. Cinder is not redeemable for cash at shutdown except where the law gives you a remedy; platform refund policies and your statutory rights are unaffected, and we will explain how to exercise account export and deletion before the service closes. Beyond these commitments, and to the extent permitted by law, we are not liable for loss of access to accounts, characters, items, or Cinder at the end of the service's life.

10. Termination

You may stop using the service and delete your account at any time; the game explains the consequences before you confirm, and deletion is irreversible once complete. We may suspend or terminate accounts that breach these terms, as described in section 4; a suspended account cannot make purchases. On termination your license ends and you must stop using the game. Termination does not erase records we must keep for legal, accounting, fraud-prevention, or dispute purposes (see the privacy policy), and your Store Platform keeps its own records (such as achievements and purchase history) under its own terms. Appeals and privacy requests remain available after termination.

11. Liability

The game is provided "as is" and "as available", without warranties beyond those the law requires. Nothing in these terms excludes or limits liability for death or personal injury caused by our negligence, for fraud, intent, or gross negligence, or any other liability that cannot be excluded under applicable law - and nothing reduces the remedies consumer law gives you for digital content and services that do not conform to the contract. Subject to that, and to the extent permitted by applicable law, we are not liable for indirect or unforeseeable losses, and our total liability for other claims arising from the game or these terms is limited to the greater of the amount you paid us in the twelve months before the claim arose and any minimum the law requires.

12. Your responsibility

To the extent permitted by applicable law, you agree to compensate Iterative Studios AB for losses and reasonable defence costs that are finally awarded against us, or reasonably incurred, because you intentionally or negligently infringed someone's rights through your User Content, committed fraud against the service, or unlawfully attacked it. This applies only to the extent you caused the loss, remains subject to mandatory law, and does not apply to ordinary consumer use of the game.

13. Governing law and disputes

These terms are governed by the laws of Sweden. If you are a consumer, you also keep the protection of the mandatory consumer laws of your country of residence, and you may bring disputes before your local courts. Consumers in Sweden may also turn to the National Board for Consumer Disputes (Allmänna reklamationsnämnden, ARN - arn.se). For any legal, billing, enforcement, or privacy matter, use the contact form or email above - those are the official channels. Our Discord is a community space, not a channel for formal disputes. We prefer to solve problems directly - talk to us first.

14. Changes to these terms

We may change these terms for the kinds of reasons listed in section 8, or to reflect new features, legal requirements, or clarifications. Material changes are announced in the game and on this site with reasonable advance notice, an updated version and date above, and a plain-language summary of what changed; where the law or good sense requires it, we ask you to accept the new version before continuing. Changes never take away entitlements you already bought or rights that accrued before the change. If you do not accept updated terms you must stop playing and may delete your account; urgent changes needed for legal, security, or fraud reasons may take effect immediately, with notice following promptly.

15. General

Your Store Platform's terms also apply to platform matters (payment, refunds, platform accounts) and prevail for those matters where they must; these terms govern your relationship with us. Links to third-party services (Discord, the wiki, stores) lead to services we do not control. We may transfer this contract as part of a corporate merger, sale, or reorganisation, subject to applicable law and notice; you may not transfer your account or this contract. If a clause of these terms is invalid, the rest remains in effect to the extent the law allows. Not enforcing a clause today does not waive it for tomorrow.

16. Contact

Iterative Studios AB (details under "Who we are") - [email protected] or the contact form.